Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.
This policy specifically applies to:
The following information is collected by or on behalf of ToraCabs:
This may include:
This may include:
Depending on the TORACABS services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and Wi-Fi.
We collect transaction details related to your use of our Services, including the type of Services you requested or provided, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
We enable users to communicate with each other and TORACABS through the TORACABS apps, websites, and other services. For example, we enable drivers and riders, and delivery partners and recipients, to call or text each other (in some countries, without disclosing their telephone numbers to each other). To provide this service, TORACABS receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. TORACABS may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services and for analytics.
These may include:
TORACABS may combine the information collected from these sources with other information in its possession.
How we use your personal information
TORACABS uses the information it collects for purposes including:
(i) Providing services and features
TORACABS uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
Source of your personal information where they are not collected from you
We may have received your personal information from other persons if that person has shared their content with you using TORACABS services or invited you to participate in TORACABS services or forums. We may also validate the information provided by you when creating a TORACABS Account with a third party for security and fraud prevention purposes.
For research and development purposes, we may use datasets such as those that contain images, voices or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to re-identify individuals who may appear therein.
(ii) Safety and security
We use your data to help maintain the safety, security and integrity of our services and users. This includes, for example:
(iii) Research and development
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
(iv) Communications among users
TORACABS uses the information we collect to enable communications between our users. For example, a driver may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.
Legal proceedings and requirements
We may use the information we collect to investigate or address claims or disputes relating to your use of TORACABS’S services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Legal Basis for Collecting Information
As general practice, we only collect personal information for processing operations that have a legal basis. These may be:
(i) For the performance of a contract to which you are a Party;
(ii) For the performance of pre-contractual measures. For example, inquiries concerning our services;
(iii) If we are subject to a legal obligation by which processing of personal data is required;
(iv) The processing of personal data may sometimes be necessary in order to protect the vital interests of the Data Subject. For example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party
(v) The processing of personal data may also be carried out by us or a third party that we have partnered up with, in pursuit of our legitimate business interests;
Cookies and Other Technologies
If you do not wish to receive ads targeted to your interests from TORACABS’ advertising platform, you can choose to enable Limit Ad Tracking, which will opt your TORACABS Account out of receiving such ads regardless of what device you are using. If you enable Limit Ad Tracking on your mobile device, third-party apps cannot use the Advertising Identifier, a non-personal device identifier, to serve you targeted ads.
If you want to disable cookies and you’re using the Chrome web browser, go to Chrome preference settings and then to the privacy pane to manage your preferences. For other browsers, check with your provider to find out how to disable cookies. Please note that certain features of the ToraCabs website will not be available once cookies are disabled.
As is true of most internet services, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, to administer the site or app, to learn about user behavior on the site or app, to improve our services, and to gather demographic information about our user base as a whole. TORACABS may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the TORACABS website. When clients click one of these URLs, they pass through a separate web server before arriving at the destination page on our website or mobile application. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our client communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format, clients can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to clients.
TORACABS may share the information we collect:
This includes sharing your information with:
If you use a profile associated with another party, we may share your trip information with the owner of that profile. This occurs, for example, if you are:
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
TORACABS may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
For legal reasons or in the event of a dispute
TORACABS may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
Integrity and Retention of Personal Information
Location of Data
9. Protection of Information
10. Grievance Redressal
Any complaints or concerns with regards to content and or comment or breach of these Terms shall be taken up with the designated Data Protection Officer as mentioned below via email: <<email id>>
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
City, State, PIN
If you have any questions about this Policy or other privacy concerns, you can also email us at www.ToraCabs.in
11. Our Companywide Commitment to Your Privacy
To make sure your personal information is secure, we communicate our privacy and security guidelines to TORACABS employees and strictly enforce privacy safeguards within the company.
12. Privacy Questions
When a privacy question or question about personal information received in response to an access/download request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you. All such substantive contacts receive a response. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.