You can now start booking your rides!
Click to download Tora app on iOS
Click to download Tora app on Android.
-Login to your Tora app.
-On your Rides screen, set your pick-up and drop locations
-Select/tap on Schedule a Ride option
-Choose a desired date and time
-The available cabs will be displayed
-Choose the vehicle type.
-Estimated fare price for the ride is displayed along with an option to book for a friend
-Tap on Ride now to confirm your booking.
-Ride details will be shared with you 10 minutes before pick-up time via SMS.
-You can view your rides in the History section in your app menu.
Note: The ride price will vary based on the drop location you have chosen.
You can save your favorite addresses under privacy section.
To ensure you have a safe and comfortable ride, we have a rating system in place for each ride you take.
If you wish to contact your partner to provide directions to your pick-up location or confirm other details of your ride, you can contact him/her through the app.
Note: Partners may not answer you calls or respond to your messages if they are driving.
You can contact customer service from your app. If you want to get in touch with a customer service agent regarding any issues about your ride, please follow these steps-
Not necessary, you can book a cab for your friend even if they do not have TORA app.
Yes, they can. When you share the ride info with your friends, they can click on the link which is given and track the location of the cab.
The partner will be able to contact your friend directly as their contact information will be forwarded to the partner. This is the contact information you had provided while booking this ride.
Yes, you can pay for the ride via online payment methods with the available payment options.
You can cancel the ride before your friend boards the cab and the trip starts the same way as you cancel a regular booking.
As the person booking the ride, you will have an SOS option, which will display all the emergency numbers through which you can contact any desired services.
We upgrade the Tora app from time to time to introduce new features, enhance its speed and improve its performance.
Note: You do not need to uninstall or delete your existing Tora app in order to update it.
Troubleshooting your app
I am having trouble installing the app-Android: Requires 5.0 or later
-iOS: Requires 9.3 or later
If your phone/smart device supports the app but you are still unable to install it, then please check the following:
Please follow these steps:
If your app is not showing your correct location, you can manually enter your desired address in the search bar or move the location pin on the map. You can also try these steps:
Sedan & SUV
Note: Rental Packages may vary from city to city. You can always check the rental packages & cab options available by tapping on the rental tab available on the app.
-Base fare
-Ride time charges
-Distance fare
-Waiting fee
-Convenience fee
-Airport charges
-Toll and parking fees
-Taxes
When the partner ends the trip and confirms the bill invoice, a pop-up is displayed for the rider which requests payment. Tap on “PAY”. An invoice will be generated with the complete break up of your fare and you can proceed to pay by your desired payment mode.
Yes, once the partner arrives at the pick up location and when the free wait time runs out, the rider will be charged a standard cancellation fee.
When you opt for a scheduled ride, you will be charged an advance booking fee. The fee will be added to the final bill when the ride is completed.
You can pay via cash, or use any of the payment wallets available like Paytm and PhonePe.
Do’s
Don’ts
We are committed to provide a safe ride experience to all our customers.
You can download the app on your smart device (Android or iOS) and register yourself as a Tora partner.
Follow the steps below
When you download the app and select Register as Partner, the app will navigate you through a series of screens which need to be filled by you.
Typical steps for registration are as follows-
You will need to bring the following documents to complete the registration process:
Note: All these details will be displayed on the app screen once you complete the pre-registration process. Please visit your nearest CP office to proceed to next steps.
With the Channel Partner you have selected during the pre-registration process.
No, the registration is free of charge. You should have a smartphone/device with an active network and working internet connection.
Yes, you can. However, until you register a vehicle under your name, you will not be able to accept rides.
Individuals who own more than 1 vehicle are considered fleet owners. You need to register each of your vehicles with Tora.
Tora works on a no commission basis, so when the rider pays you for a ride the entire ride amount is deposited/transferred into your account. These account details will be collected during the registration process. Tora doesn’t get any part of the fare amount.
It should take about close to an hour to complete your registration process, along with your vehicle’s registration.
Tora works on a no commission basis, you will receive the entire ride amount. This amount will be transferred to your bank account with which you have registered with us.
You can call our customer care service or walk into one of our offices to resolve your queries.
You can change/reset your password in the Settings section of the menu page.
There could be a few reasons as to why you are unable to access your app
Until the partner ends the ride from his mobile application, the meter for billing will keep running. So even if the rider travels extra distance than the originally booked location, the additional kms and time will also be calculated for the final bill.
The partner will not be able to see the drop location after accepting the ride. Only the pickup location of the rider will be displayed.
The peak hour timings are as displayed below: